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Customer experience suite (social, listening, service)

Sprinklr

An enterprise suite for social publishing, listening, customer service and marketing.

Platformsprinklr.comBased in New York, United States; sells to large enterprisesReviewed October 2026
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Sprinklr sells a unified customer experience suite, including Sprinklr Social and Sprinklr Service, through custom enterprise quotes. Its self-serve social plan has been discontinued, with service for existing self-serve customers ending on 30 April 2026. Sprinklr, Inc. is a publicly listed company.

Where it shines

  • Lists ISO/IEC 27001, SOC 2 Type II and FedRAMP LI-SaaS authorisation in its trust portal.
  • Documents APIs and webhooks on a public developer portal.

Check before signing

  • No published prices and no free trial; every plan is quoted.
  • The self-serve plan has been discontinued.

What it offers

Objectives
Brand awarenessCommunity buildingReputation and crisis
Disciplines
Social media
Markets
Global
Attestations
SOC 2 reportISO/IEC 27001Each one cites its source below.
Technical details
Category
Social media managementSocial listening
Deployment
Cloud (SaaS)
Company size
Enterprise
Pricing model
Quote on request

Something is listed only when it can be checked. A connection we could not confirm is left off, and Find your stack then credits a public API at half weight.

Our six checks2 of 6 met
Medium confidence
  • TransparencyNot met

    All plans are sold by custom quote; no price list is published.

  • InterfacesMet

    A public developer portal documents APIs and webhooks.

  • DeliveryMet

    Security controls and certifications are documented in a public trust portal.

  • ConsentNot assessed

    Not shown in the sources checked.

  • DataNot assessed

    Not shown in the sources checked.

  • Commercial termsNot assessed

    Not shown in the sources checked.

Not assessed is not a failure — it means we have not checked yet. Methodology

EvidenceSources: 6

Sources

  1. Sprinklr Social Self-serve — Sprinklr, accessed 2026-10To re-check
  2. Get Pricing & Personalized Demo — Sprinklr, accessed 2026-10To re-check
  3. Sprinklr Security Trust Portal — Sprinklr, accessed 2026-10To re-check
  4. Sprinklr Brand Factsheet — Sprinklr, accessed 2026-10To re-check
  5. Developer Portal — Sprinklr, accessed 2026-10To re-check
  6. Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled Tools — Sprinklr Investor Relations, 2023-03To re-check
Every attribute30 recorded · 20 not yet

The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.

Identity

Type
Platform
Categories
Social media management, Social listening
Founded
Not recorded
Headquarters
Not recorded
Ownership
Publicly listed
Parent company
Not applicable
Stock ticker
Not recorded
Open source
No
Added by
IMC Institute team

Fit

Objectives
Brand awareness, Community building, Reputation and crisis
Disciplines
Social media
Number of disciplines
1
Suits
Brand manager, PR and communications lead, Content and social lead
Company sizes
Enterprise
Industries
Not recorded
Markets
Global
Reach
100/100
Interface languages
Not recorded
Support languages
Not recorded

Capabilities

Features
Not recorded
Public API
Not recorded
Webhooks
Not recorded
Full data export
Not recorded
AI features
Not recorded
Connects to
Not recorded
Number of connectors
Not recorded
Deployment
Cloud (SaaS)
Can run on your own servers
No
Availability
Generally available

Commercial

Pricing models
Quote on request
Free tier
No
Starting price
On request
Published contract terms
Not recorded

Trust

Transparency
Not met
Interfaces
Met
Delivery
Met
Consent
Not recorded
Data
Not recorded
Commercial terms
Not recorded
Checks met
2
Attestations
SOC 2 report, ISO/IEC 27001
Data residency
Not recorded
Accessibility statement
Not recorded
Public status page
Not recorded
Security page
Yes
How much we've checked
Medium
Sources
6
Last reviewed
October 2026

Recognition

Analyst recognitions
0

The community

"Looks right" confirmations
0
Community experiences
0
Community rating
Not applicable

Experiences and ratings

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Experiences are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not share an experience of a product you work for, sell, compete with or are paid to promote.

Profile shape
DisciplinesReachConnectorsFeaturesPrice clarityCriteria shownSprinklr
Disciplines
17
Reach
100
Connectors
0
Features
0
Price clarity
25
Criteria shown
33

Breadth measures from recorded facts — not a quality score.

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