Industry

B2B and SaaS

Selling to businesses, often with several decision-makers and a long cycle.

Business buying is done by groups, over a long cycle, with only a few buyers in the market at any moment and many more who will buy later. Being known and remembered by those future buyers matters as much as the leads of today. Marketing and sales share the plan: content and search create interest, events and email build relationships, and customers' success drives renewal and referral.

What matters when choosing

  • Reach across the whole buying group, not only the person who fills in a form.
  • Shared definitions of a lead and an opportunity, agreed with sales.
  • Content and thought leadership that help buyers do their jobs, not only describe the product.
  • Lifecycle communication for customers: onboarding, adoption, renewal and advocacy.
  • Measurement that follows pipeline and revenue, with patience for brand effects that show later.

Questions to ask vendors and agencies

  1. How does this reach buyers who are not in the market yet?
  2. What counts as a qualified lead, and does sales agree?
  3. How will we measure our influence on deals that take many months to close?

Common mistakes

  • Spending only on capturing the demand that exists today, so tomorrow's buyers never hear the name.
  • Putting everything behind forms and counting downloads as pipeline.
  • Forgetting existing customers, who carry renewal, expansion and referrals.

Typical disciplines Content marketing Search (SEO and paid search) Events and experiential Email marketing Community and word of mouth Digital advertising

Platforms that fit (0)

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